Q1: Is this essential oil diffuser cordless?
A1: No, it's a Plug-in diffuser, so that you need to use it with a USB cord.
Q2: Should I use undiluted oils or use diluted oils?
A2: It is essential to use diluted oils as it helps the users keep your diffusers safe from ugly and untimely corrosion thus increases its lifetime.
Q3: Why this diffuser doesn't work and even hasn’t mist or mist is low?
A3: Plese make sure the water should not exceed the maximum water line; Keep the diffuser clean; Use 5V/1A adapter if it's powered by a phone adapter.
Q4: What type of water I should use in the diffuser?
A4: This is one of the common questions, which people ask about diffusers. Since the water is the base content to dilute the essential oil so the users must be perfect in selecting the water. Make sure you do not use distilled water. It is better to use unfiltered tap water.
Q5: Are you a Manufacturer or Trading Company?
A5: We are an OEM/ODM manufacturer with 200 employees in Shenzhen, China. Also, we have been in strong relationship with our raw material supply-chain for almost 10 years and we have got great support from them to get the profitable cost without lowering the material quality.
Q6: What's your MOQ?
A6: Normally, MOQ is 500pcs/order. However, we would like to support you by starting from the small quantity at the early stage. Different order quantity comes with different unit price for option.
Q7: Can you make customized products?
A7: Of course. 60% of our business is for ODM and 40% is for OEM.For ODM product, we have professional engineering team to help upgrade and finalize the design and provide one-stop solution. MOQ should be not more than 1.5K pcs/order.
Q8: Can I get a free sample?
A8: Sorry, no free sample. Our product is deverved to be paid at the reasonable price. Business is business and the sample is not the gift. However, we are able to return 1pc sample cost to you during the 1st mass order. The lead time for OEM sample is 5-7 days.
Q9: How about the shipping cost?
A9: It depends on the order quantity and how to ship.
For sample order, we can arrange for door-to-door shipment via international courier, such as FedEX, DHL, UPS, etc. For mass order, we can arrange for seaway upon 25-35 days (economical and recommended if time permitting) and airway for urgent shipment(7-10 days). The exact shipping cost will be calculated before shipment. You can choose either your own forwarder or our forwarder for comparison.
Q10: What's the warranty of your product?
A9: 1-year warranty since the shipment date.